Refund policy

Because pecans are a food product, we strictly adhere to food safety standards and are unable to accept returns for standard preference changes. However, your satisfaction and product quality are our top priorities.

Returns & Defect Policy

  • Manufacturer / Product Defects: If you receive a product that is damaged, defective, or incorrect, we will gladly issue a replacement or refund and provide a prepaid UPS return shipping label.

  • 48-Hour Reporting Window: To be eligible for a replacement or refund, you must contact us within 48 hours of receiving your delivery (as verified by UPS tracking delivery timestamps).

How to Initiate a Claim

  1. Contact our support team within 48 hours of package delivery at Orders@doubleqpecans.com or 770-303-2665.

  2. Include your Order Number, a brief description of the issue or defect, and clear photo(s) of the damaged product and packaging.

  3. If a physical return is required, our team will email you a printable UPS shipping label.

Processing & Refunds

Once your claim is reviewed (and the item received, if a return was requested), approved refunds will be credited back to your original payment method within 3–5 business days.

Perishable Goods Notice

Due to food safety regulations, items returned without prior authorization or reported after the 48-hour delivery window will not be eligible for a refund or replacement.

Need Assistance?

If you have questions regarding a recent order, please contact our team at Orders@doublqpecans.com or 770-303-2665.